Privacy policy

SMG understands that your personal information is important to you. We comply with national privacy principles governing the protection of personal information, as set out in the Privacy Act (Cth) 1988. The following is a summary of how we will manage your personal information. 

Personal Information

Personal information covers any information from which your identity is apparent or can be reasonably determined.

Personal Information We Collect

Personal information covers any information from which your identity is apparent or can be reasonably determined. 

We collect personal information that is necessary to provide and inform you of our services and manage our website. The types of personal information we may collect include: 

• For marketing purposes: Name, email, IP address, and any other information you provide when using our website (such as inquiry forms or newsletter sign-ups). 
• For delivering our services: Name, contact information, job title, professional background, engagement data, feedback, and progress reports. 

How We Use Your Information

We use the information collected from you to: 

• Respond to your inquiries or requests for information. 
• Improve the user experience on our website. 
• Send marketing communications such as newsletters or event invitations (with your consent). 
• Monitor website usage and trends to improve our website’s performance and services. 

We use the information collected in delivering our services to: 

• Schedule and conduct engagement sessions and training programs. 
• Track progress, provide feedback, and improve the effectiveness of coaching and development activities. 
• Customise programs based on specific needs and objectives. 

Disclosure of Personal Information

We will only use or disclose your personal information for the purpose for which it was collected. We will not share your personal information with third parties without your consent, unless required by law.  

Where you consent as part of your leadership development or coaching engagement, your personal information may be shared with key stakeholders, such as your HR manager, your direct manager, and your coach, solely for the purpose of enhancing your development.  

If you have subscribed to receive marketing materials (such as newsletters or event invitations), we will obtain your consent before we use your personal information for this purpose. You may opt-out of marketing communications at any time using the “unsubscribe” link in promotional emails. 

Access and Correction

You have the right to access and update your personal information. If you wish to amend or delete your information, please contact us at info@smgrp.com.au We will respond to your request promptly. 

Protection of Your Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Once your personal information is no longer required, we will securely de-identify or destroy it. 

Complaints or Concerns

If you are dissatisfied with how we handle your personal information, you can lodge a complaint with us. Please email us at info@smgrp.com.au or write to us. We will investigate and resolve your complaint as soon as possible. If you are not satisfied with the outcome, you may contact the Office of the Federal Privacy Commissioner: 

Office of the Federal Privacy Commissioner
Level 8, Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
www.privacy.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting. 

Changes to This Privacy Policy

If you have any questions or concerns about this Privacy Policy, please contact us.