Culture Change

SERVICES

Achieving sustainable culture change, requires a vision and commitment from the Board, CEO and executive team and an
alignment of the whole organisation with a strategy that delivers on results. SMG takes a coaching-led approach to this endeavour.
By applying a proven 5E’s methodology, we help build the leadership habits and behaviours that over time precipitate an
organistional culture that delivers high performance and continuous improvement.

Some of the hallmarks of any successful culture are:

Values and behaviours aligned to strategy

An absence of organisational silos and collaborative knowledge sharing

Quality decision-making at speed

Clarity of purpose and comfort with ambiguity

Values and behaviours aligned to strategy

These are some of the cultural attributes that lead to strong and long-lasting trusted working relationships and high levels of motivation, engagement, retention and performance.

OUR 5 E’S METHODOLOGY

ENVISION THE DESIRED CULTURE

We work with the senior leaders to identify the burning platform for change and ensure Executive alignment with the desired change.

EVALUATE THE CURRENT STATE CULTURE

We use a diagnostic approach that includes a proprietary culture assessment tool to provide an accurate assessment of existing behaviours and perceptions.

EMBRACE THE CHANGE

When leaders are not championing the change, the change initiative comes off the rails. Therefore, a crucial step in the change process is ensuring senior leaders have embraced the change journey rationally and emotionally.

EXECUTE CHANGE

We employ a powerful facilitated peer-to-peer learning methodology with groups of leaders to cultivate the trust, candour, accountability and commitment to collectively lead and drive the desired behaviours across the organisation.

EMBED THE DESIRED WAYS OF WORKING

By the end of the change journey leaders at every level of the organisation have the behavioural attributes and mutual accountabilities to sustain and embed the ways of working envisioned at the start of the journey.

TESTIMONIALS

“As a result of the program I am now much more self-aware in meetings and conversations about how I address people and others. Also, I am making sure I use open questions that aren’t leading and allow people to have their input. I now always remain curious and never enter a conversation with my decision predetermined.”

– Executive Leader, Telecommunications