To be successful here at SMG you need to be self-motivated and passionate about the industry, be “switched-on”, adaptable, and have a “can-do” attitude.

We offer a great team of professionals to work with, a steep learning curve and an amazing office location and environment.

Position:

Leadership and Programs Consultant

Location:

Sydney

Description:

The Leadership and Programs Consultant is responsible for the creation, packaging and delivery of SMG branded intellectual property. This role is responsible for ensuring that SMG signature leadership and organisational development programs are ‘market ready’, including:

• Marketing material
• Sales material
• Participant Material
• Facilitation notes
• Presentations and supporting materials (slides, videos,etc)
• Housed in a library that is available to Hub members for ease of re-use

This role works alongside the Business Development team to deliver tailored solutions for SMG clients in various formats and for various audiences; the ability to meet the needs of our various audiences and effectively communicate to them is a must.

Requirements:

  • A deep interest and exposure to the leadership development marketplace
  • 5+ years of relevant experience and deep knowledge of adult learning theory and instructional design in the management consulting industry.
  • Relevant experience in communications, including writing and editing white papers, commentary, articles etc.
  • Experience managing an editorial process and resources; ability to direct contributors.
  • Proven ability to package content across multiple formats (audio, video, tablet, web, etc) to maximize content distribution.
  • Highly effective and consistent written and verbal communication capabilities.
  • Must have a strong balance of analytical and creative skills.
  • Strong project management, communication, interpersonal skills and problem-solving skills.
  • High level of energy, thrive in a fast-paced, rapidly changing environment.
  • Bachelor’s degree or equivalent experience

Responsibilities:

  • Serve as instructional designer for the creation and production of solutions that fulfil felt needs.
  • Consolidate existing SMG intellectual property and integrate into new solutions.
  • Serve as train-the-trainer for SMG-branded programs. This may involve acting as lead facilitator for new open or client programs. Work closely with Head of Thought leadership and Programs regarding the appointment and training of associate facilitators for delivery of SMG content.
  • Contribute to the writing and editing of thought leadership content in multiple formats such as: programs, presentations and brochures, video, audio, digital learning, written, webinars/client calls, speeches, etc.
  • Work closely with Digital Solutions Manager or external vendors on the production of blended learning solutions.
  • Work with Sales & Marketing on a calendar of SMG programs and other thought leadership events.
  • Serve as designer and editor for the creation and production of SMG branded programs, learning aids and facilitator guides.
  • Communicate pipeline of SMG branded programs to internal and external stakeholders, solicit feedback and generate new ideas.
  • Coordinate across SMG thought leaders and SMG associates and partners to understand client priorities and requirements to increase the impact of SMG content in the marketplace.
  • Ensure best practices in grammar, messaging, writing, and style to increase overall quality of output.
  • Collaborate and manage internal and external relationships and proactively drive conclusions and delivery.
  • Manage external resources required for delivery including graphic design, writers and media representatives.
  • Work closely with colleagues to introduce SMG solutions to existing clients and prospects.

The SMG competencies:

  • Client Focus: Demonstrates a concern for the needs and expectations of clients and makes them a high priority. Maintains contact with internal and external clients, and uses their understanding of customer needs as the basis for decision making and organisational action. Effectively manages customer expectations. Proactively seeks feedback from customers and uses this information to make improvements.
  • Leadership: Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities. Ability to direct and manage to ensure objectives are met.
  • Creativity: Ability to think outside the box and develop creative ways to increase brand awareness.
  • Communication: Ability to clearly communicate ideas. Communicates with appropriate frequency and detail to all levels of the organisation, clients, associates and partners.
  • Collaboration: Ability to bring others into the brainstorming and decision making process. Works to ensure alignment of resources. Continuously solicits feedback for improvement and goal achievement. Seeks, values and integrates others’ opinions and contributions. Collaborates with colleagues to achieve shared objectives. Understands own responsibilities and how they add value for their team and customers/clients. Takes responsibility for their own role and objectives and supports others with theirs. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Time Management: Able to develop and manage accurate timelines for work, including changes and progress; completes projects on time and budget. Ensures effective control of marketing results and takes corrective action when necessary to redirect strategy. Implements swift and decisive procedures to resolve marketing related issues and optimize opportunities.
  • Digital Savviness: Demonstrates a willingness and propensity for existing and new technologies. Actively seeks to improve sales, programs or services through the use of technology. Champions the digital agenda and can clearly advocate and articulate digital solutions. Confidently discusses frequently used digital products and services and can match the benefits of these to the customer’s specific needs. Anticipates future requirements of customers at different stages of their digital journey. Leverages digital platforms to enhance SMG and personal brand.
  • Self-Leadership: The ability to understand and manage one’s own emotions, motivations and energy, as well as the effect of their behaviours on others. Demonstrates self-initiated continuous learning and professional and personal development to maximize personal effectiveness and meet future business needs. Seeks feedback to learn and improve. Delivers to a high standard, taking responsibility for own actions and outcomes. Manages time efficiently through effective planning and prioritizing and scheduling of tasks. Accommodates to changing circumstances and maintains calm under pressure.

Relationships:

This role reports to the Head of Thought Leadership and Programs, and works closely with all of SMG’s functional areas, ie. Sales & Marketing, Business Development, Events & Programs, Thought Leadership, Operations, and the Associates network.

Diversity and Inclusion:

At SMG we believe that diversity and inclusion are critical to helping our clients make substantial, lasting changes and to building an organisation that attracts, develops, and retains exceptional people.

To apply:

Please send your resume to Felicity at: fmenzie@smgrp.com.au.

Apply for this job or need more information, contact us below.

Contact Us

Position:

Head of Coaching & Mentoring

Location:

Sydney

Description:

Stephenson Mansell Group (SMG) has built a reputation as one of Australia’s pre-eminent executive coaching, mentoring and leadership development firms.

SMG was formed in 2005 from the merger of The Stephenson Partnership and The Mansell Group; both organisations having operated separately since 1998, making us Australia's longest-established executive development firm. Leveraging academic rigour, deep behavioural change expertise and commercial experience, SMG develops leaders, teams and individuals, enabling them to achieve better personal and business results. Over more than a decade, we have coached and mentored upwards of 5000 executives in more than 500 organisations nationally and internationally. Indeed, we have worked with senior leaders in more than 30 of Australia’s Top 50 Companies.

The Head of Coaching & Mentoring is responsible for the business development and day-to-day management of SMG’s coaching and mentoring business.

Requirements:

  • 7+ years of relevant experience as a leadership development professional.
  • 5+ years of relevant experience and deep knowledge of executive coaching and mentoring.
  • Relevant executive coaching and diagnostic accreditation.
  • Highly effective and consistent written and verbal communication capabilities.
  • Strong project management, communication, interpersonal skills and problem solving skills.
  • High level of energy, thrive in a fast-paced, rapidly changing environment.
  • Bachelor’s degree.

Responsibilities:

  •  Playing an integral role in new business pitches and responsibility for effective on-boarding of new coaching and mentoring clients.
  • Driving increased revenue to achieve sales targets through superior communication of SMG’s coaching and mentoring solution and deep partnering with clients.
  • Preparation and submission of coaching and mentoring assignment proposals and panel RFPs.
  • Preparation and coordination of account plans and strategies for driving sales growth with new and existing targets.
  • Overseeing the day-to-day management of the coaching and mentoring business and associate network, including invoicing and reporting.
  • Acting as key contact for coaching and mentoring clients and as the key interface between client and other SMG divisions.
  • Building and maintaining relationships with key personnel within client companies.
  • Working closely with sales colleagues, and existing and target clients to generate new coaching and mentoring business.
  • Updating the CRM in a timely manner.
  • Proactively seeking feedback from clients on coaching and mentoring effectiveness and quality, and communicating and integrating client feedback to improve solutions and service levels.
  • Providing market feedback to leadership regarding competitive offerings, client needs and generating product development ideas, particularly regarding digital solutions.
  • Resolving areas of concerns raised by clients.
  • Introducing other SMG solutions to existing clients and prospects and alerting SMG colleagues to opportunities for cross-selling.
  • Interviewing and appointing associates so as to develop and maintain a premier and diverse associate network.
  • Responsibility for onboarding and induction of new associates.
  • Overseeing the training, accreditation and on-going professional development of associate network.
  • Communicating associate capabilities to sales and business development colleagues and facilitating internal introductions.
  • Proactively seeking feedback from associates on their experience with SMG.
  • Communicating and integrating associate feedback to improve associate engagement and brand loyalty.
  • Working closely with the Digital Solutions Manager to enhance SMG coaching and mentoring through digital innovation.

The SMG Competencies:

  • Client Focus: Demonstrates a concern for the needs and expectations of clients and makes them a high priority. Maintains contact with internal and external clients, and uses their understanding of customer needs as the basis for decision making and organisational action. Effectively manages customer expectations. Proactively seeks feedback from customers and uses this information to make improvements.
  • Leadership: Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities. Ability to direct and manage to ensure objectives are met.
  • Creativity: Ability to think outside the box and develop creative ways to increase brand awareness and program quality and impact.
  • Communication: Ability to clearly communicate ideas. Communicates with appropriate frequency and detail to all levels of the organisation, clients, associates and partners.
  • Collaboration: Ability to bring others into the brainstorming and decision making process. Works to ensure alignment of resources. Continuously solicits feedback for improvement and goal achievement. Seeks, values and integrates others’ opinions and contributions. Collaborates with colleagues to achieve shared objectives. Understands own responsibilities and how they add value for their team and customers/clients. Takes responsibility for their own role and objectives, and supports others with theirs. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions.
    Project Management: Able to develop and manage project plans; communicates changes and progress; completes projects on time and budget. Ensures effective control of marketing results and takes corrective action when necessary to redirect strategy. Implements swift and decisive procedures to resolve marketing related issues and optimise opportunities.
  • Budget Management: Effectively manages budgets to plan; performs appropriate analysis; identifies issues.
  • Digital Savviness: Demonstrates a willingness and propensity for existing and new technologies. Actively seeks to improve sales, programs or services through the use of technology. Champions the digital agenda and can clearly advocate and articulate digital solutions. Confidently discusses frequently used digital products and services and can match the benefits of these to the customer’s specific needs. Anticipates future requirements of customers at different stages of their digital journey. Leverages digital platforms to enhance SMG and personal brand.
  • Self-Leadership: The ability to understand and manage one’s own emotions, motivations and energy, as well as the effect of their behaviours on others. Demonstrates self-initiated continuous learning, and professional and personal development to maximise personal effectiveness and meet future business needs. Seeks feedback to learn and improve. Delivers to a high standard, taking responsibility for own actions and outcomes. Manages time efficiently through effective planning, prioritising and scheduling of tasks. Accommodates to changing circumstances and maintains calm under pressure.

Relationships:

The Head of Coaching & Mentoring reports to the Acting Head of Sales and Marketing, and works closely with all of SMG’s functional areas, ie. Sales & Marketing, Business Development, Events & Programs, Thought Leadership, Operations, and the Associates network. The role has one direct report, the Client Relationship Manager.

Diversity and Inclusion:

At SMG we believe that diversity and inclusion are critical to helping our clients make substantial, lasting changes and to building an organisation that attracts, develops, and retains exceptional people.

To apply:

Please send your resume to Felicity at: fmenzie@smgrp.com.au.

Apply for this job or need more information, contact us below.

Contact Us

Position:

Client Relationship Manager

Location:

Sydney

Description:

Stephenson Mansell Group (SMG) has built a reputation as one of Australia’s pre-eminent executive coaching, mentoring and leadership development firms.

SMG was formed in 2005 from the merger of The Stephenson Partnership and The Mansell Group; both organisations having operated separately since 1998, making us Australia's longest-established executive development firm. Leveraging academic rigour, deep behavioural change expertise and commercial experience, SMG develops leaders, teams and individuals, enabling them to achieve better personal and business results. Over more than a decade, we have coached and mentored upwards of 5000 executives in more than 500 organisations nationally and internationally. Indeed, we have worked with senior leaders in more than 30 of Australia’s Top 50 Companies.

The client relationship manager works closely with the sales team to manage relationships with clients.

Requirements:

  • Minimum of 2 years’ experience in a professional services sales environment essential.
  • Highly motivated with a sales and customer service mindset.
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Interest in psychology, behavioural change and business.
  • Highly effective and consistent written and verbal communication capabilities.
  • Excellent attention to detail and highly organised.
  • Experience with and knowledge of digital technologies.
  • Ability to work within a small team in a fast-moving environment.
  • Bachelor degree in psychology, business or a related field.

 

Responsibilities:

  • Building and maintaining relationships with clients and key personnel within client companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPIs as set by the Head of Sales.
  • Working closely with Business Development and Sales Consultants.
  • Responding to client queries, and escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Writing client proposals and other client communications.
  • Assisting with tenders and RFPs.
  • Preparing assignment guides for sign-off.
  • Tracking and reporting on assignments.
  • Assisting with the induction of new associates.

 

The SMG Competencies:

  • Client Focus: Demonstrates a concern for the needs and expectations of clients and makes them a high priority. Maintains contact with internal and external clients, and uses their understanding of customer needs as the basis for decision making and organisational action. Effectively manages customer expectations. Proactively seeks feedback from customers and uses this information to make improvements.
  • Creativity: Ability to think outside the box and develop creative ways to increase brand awareness and program quality and impact.
  • Communication: Ability to clearly communicate ideas. Communicates with appropriate frequency and detail to all levels of the organisation, clients, associates and partners.
  • Collaboration: Ability to bring others into the brainstorming and decision-making process. Works to ensure alignment of resources. Continuously solicits feedback for improvement and goal achievement. Seeks, values and integrates others’ opinions and contributions. Collaborates with colleagues to achieve shared objectives. Understands own responsibilities and how they add value for their team and customers/clients. Takes responsibility for their own role and objectives, and supports others with theirs. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions.
  • Digital Savviness: Demonstrates a willingness and propensity for existing and new technologies. Actively seeks to improve sales, programs or services through the use of technology. Champions the digital agenda and can clearly advocate and articulate digital solutions. Confidently discusses frequently used digital products and services and can match the benefits of these to the customer’s specific needs. Anticipates future requirements of customers at different stages of their digital journey. Leverages digital platforms to enhance SMG and personal brand.
  • Self-Leadership: The ability to understand and manage one’s own emotions, motivations and energy, as well as the effect of their behaviours on others. Demonstrates self-initiated continuous learning and professional and personal development to maximise personal effectiveness and meet future business needs. Seeks feedback to learn and improve. Delivers to a high standard, taking responsibility for own actions and outcomes. Manages time efficiently through effective planning, prioritising and scheduling of tasks. Accommodates changing circumstances and maintains calm under pressure.

 

Relationships:

The Client Relationship Manager reports to the Head of Coaching and Mentoring, and works closely with all of SMG’s functional areas, ie. Sales & Marketing, Business Development, Events & Programs, Thought Leadership, Operations, and the Associates network.

 

Diversity and Inclusion:

At SMG we believe that diversity and inclusion are critical to helping our clients make substantial, lasting changes and to building an organisation that attracts, develops, and retains exceptional people.

 

To apply:

Please send your resume to Felicity at: fmenzies@smgrp.com.au.

Apply for this job or need more information, contact us below.

Contact Us

Learn more about SMG

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Sydney | +61 2 9950 2000 | Suite 1, 2/3 Shore, 13 Hickson Road, Walsh Bay NSW 2000